Shipping policy

Shipping Policy

All orders are shipped from mainland China.

Processing Time

Orders are typically processed within 1-2 business days after payment is confirmed. Orders placed on weekends or public holidays are usually processed on the next business day. During busy periods, product launches, or promotional events, processing may take slightly longer.

Delivery Area

We currently ship to the contiguous United States only.

We do not ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands, Palau, Marshall Islands, Federated States of Micronesia, or APO/FPO/DPO military addresses.

Delivery Time

Standard delivery usually takes approximately 7-12 business days after fulfillment. Delivery times are estimates and may be affected by customs, local carriers, weather, holidays, peak seasons, or incorrect shipping information.

Shipping Fees

Standard Shipping is $6.99. Orders of $25.00 or more qualify for free standard shipping. Orders of $40.00 or more also receive 10% off automatically at checkout.

Customs, Duties, and Import Taxes

Orders may be subject to customs duties, import taxes, or other local fees. These charges are the customer's responsibility unless otherwise stated at checkout.

Tracking and Delivery Support

Once your order has shipped, you will receive tracking information by email. Tracking may take time to update. If a package appears delayed or lost, contact hello@unicoloom.com with your order number and tracking number. We will review the tracking record and contact the carrier when available before confirming the appropriate next step.

Incorrect Address

Please make sure your shipping address is correct before placing your order. If a package is returned because of an incorrect address, failed delivery attempts, or refusal to accept delivery, we may deduct shipping and handling costs from any refund.

Order Changes and Cancellations

Contact hello@unicoloom.com as soon as possible if you need to change or cancel an order. We will try to help, but changes or cancellations are not guaranteed after an order has entered processing or shipped.

Questions

If you have any shipping questions before ordering, contact us at hello@unicoloom.com.