Shipping & Returns
Find UNICOLOOM shipping and returns information for current orders placed through our storefront.
Shipping origin and destination
Where do orders ship from?
UNICOLOOM orders are shipped from mainland China.
Where do you currently ship?
Based on the store's current shipping setup, checkout is currently configured for delivery within the United States.
Order timing
Processing time
Orders are usually prepared within 1-2 business days after payment is confirmed. Orders placed on weekends or public holidays are usually processed on the next business day. During busy periods, product launches, or promotional events, processing may take slightly longer.
United States shipping
Standard shipping to the contiguous United States is $6.99. Orders of $25.00 or more qualify for free standard shipping. Orders of $40.00 or more also receive 10% off automatically at checkout. Delivery estimates are usually 7-12 business days after fulfillment. Shipping rates and any active discount are confirmed at checkout.
Tracking and delivery support
Tracking is shared after fulfillment and may take time to update. If a package appears delayed or lost, contact hello@unicoloom.com with your order number and tracking number. We will review the tracking record and contact the carrier when available before confirming the appropriate next step.
Order changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. We will try to help, but changes or cancellations are not guaranteed after an order has entered processing or shipped.
Browse before ordering
If you want to review current styles before placing an order, browse Shop All, Rings, and Magnetic Phone Grips. Common support questions also reference the Mechanical Heart Ring, Cloud Puff Ring, Mirror Bloom Magnetic Phone Grip, and Sakura Bloom Magnetic Phone Grip.
Customs, duties, and taxes
Orders shipped internationally may be subject to customs duties, taxes, or other import fees charged by the destination country. Buyers are responsible for any such charges unless otherwise stated.
Return summary
Eligible unused and unworn items in their original packaging may be returned within 14 days of delivery. Contact us before sending a return.
- Customers are responsible for return shipping costs for non-defective returns.
- Original shipping fees, duties, taxes, customs fees, and import charges are non-refundable.
- Custom, made-to-order, personalized, and final-sale items are not returnable.
- Approved refunds are issued to the original payment method after inspection; allow 5-10 business days for processing.
- We do not offer direct exchanges. Request a return first, then place a separate order.
- Damaged, defective, or incorrect items must be reported within 7 days of delivery with the order number and clear photos.
- After approval, returns must be shipped within 7 days unless we agree otherwise in writing.
- Use a trackable service for customer-arranged returns. UNICOLOOM is not responsible for a return lost before it reaches the approved return address.
See the full Return & Refund Policy for all eligibility and damaged-item terms.
FAQ
Q: How long does UNICOLOOM take to process orders?
A: Most orders are prepared within 1-2 business days after payment is confirmed. Weekend and public-holiday orders are usually processed on the next business day.
Q: How long does U.S. delivery usually take?
A: Delivery estimates are usually 7-12 business days after fulfillment.
Q: What should I do if my item arrives damaged, defective, or incorrect?
A: Contact hello@unicoloom.com within 7 days of delivery with your order number and clear photos of the item and packaging.
Q: Can I change or cancel an order?
A: Contact us as soon as possible. Changes or cancellations are not guaranteed after the order enters processing or ships.
Q: What if tracking is delayed or the package appears lost?
A: Email us with your order number and tracking number. We will review the tracking record and contact the carrier when available.