Refund policy

Return & Refund Policy

We accept returns on eligible items within 14 days of delivery.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition and packaging.
  • Proof of purchase is required.
  • The return request must be submitted within 14 days after delivery.
  • Items marked as custom, made-to-order, personalized, or final sale are not eligible for return.

3D-Printed Product Characteristics

Some UNICOLOOM pieces are made using FDM 3D printing and finished by hand. Slight layer lines, support-removal marks, sanding traces, and other minor surface variations are normal characteristics of this process. These details are not considered defects and do not qualify as quality-related reasons for return, refund, or exchange.

Non-Defective Returns

If you would like to return an item for reasons other than damage, defect, or shipment error:

  • You are responsible for return shipping costs.
  • Original shipping fees are non-refundable.
  • Duties, taxes, customs fees, and import charges are non-refundable.
  • The item must be returned in its original condition.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact hello@unicoloom.com within 7 days of delivery. Include your order number and clear photos of the item and packaging.

After review, we may offer a replacement, store credit, or refund at no additional cost. If a return is required because the item was damaged, defective, or incorrect, we will provide return instructions.

Return Approval and Shipping

Contact us before sending anything back. Returns sent without approval may be refused or may not be eligible for a refund.

After a return is approved, ship it within 7 days of approval unless we agree to a different deadline in writing. For customer-arranged returns, use a trackable shipping service and keep the receipt and tracking number. UNICOLOOM is not responsible for a customer-arranged return that is lost in transit before it reaches the approved return address.

Refunds

After the return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Allow 5-10 business days for processing after approval; your bank or card provider may need additional time to post the refund.

Exchanges

We do not offer direct exchanges. To choose a different item, request an eligible return first and place a separate order.

Order Changes and Cancellations

Contact hello@unicoloom.com as soon as possible if you need to change or cancel an order. We will try to help, but changes or cancellations are not guaranteed after an order has entered processing or shipped.

Lost or Delayed Packages

Tracking may take time to update after shipment. If a package appears delayed or lost, contact hello@unicoloom.com with your order number and tracking number. We will review the tracking record and contact the carrier when available before confirming the appropriate next step.

Refused, Undeliverable, or Returned Packages

If a package is refused, undeliverable, or returned because of an incorrect customer-provided address, failed delivery attempts, or unpaid duties, taxes, or import charges, we may deduct original shipping fees, return shipping costs, customs charges, and handling fees from the final refund.

Contact

For return or order-support requests, contact hello@unicoloom.com.